Policy Text
Policy
414CSU Police Department
Policy Manual
Copyright Lexipol, LLC 2025/02/14, All Rights Reserved.
Published with permission by CSU Police DepartmentEmergency Utility Service - 1Emergency Utility Service
414.1 PURPOSE AND SCOPE
The State Public Works Department has personnel available to handle emergency calls 24
hours per day. Calls for service during non-business hours are frequently directed to the
Police Department. Requests for such service received by this department should be handled in
the following manner.
414.1.1 BROKEN WATER LINES
The State’s responsibility ends at the water meter; any break or malfunction in the water system
from the water meter to the citizen's residence or business is the customer's responsibility. Public
Works can only turn off the valve at the meter. The citizen can normally accomplish this.
If a break occurs on the State side of the meter, emergency personnel should be called as soon
as practical by the Communications Center.
414.1.2 ELECTRICAL LINES
State Public Works does not maintain electrical lines to street light poles. When a power line poses
a hazard, an officer should be dispatched to protect against personal injury or property damage
that might be caused by power lines. The Electric Company or Public Works should be promptly
notified, as appropriate.
414.1.3 RESERVOIRS, PUMPS, WELLS, ETC.
Public Works maintains the reservoirs and public water equipment, as well as several underpass
and other street drainage pumps. In the event of flooding or equipment malfunctions, emergency
personnel should be contacted as soon as possible.
414.1.4 EMERGENCY NUMBERS
A current list of emergency personnel who are to be called for municipal utility emergencies is
maintained by the Communications Center.
414.2 TRAFFIC SIGNAL MAINTENANCE
The State of California contracts with a private maintenance company to furnish maintenance for
all traffic signals within the State, other than those maintained by the State of California.
414.2.1 OFFICER’S RESPONSIBILITY
Upon observing a damaged or malfunctioning signal, the officer will advise the the
Communications Center of the location and problem with the signal. The dispatcher should make
the necessary notification to the proper maintenance agency.