Derechos del consumidor ante fallas en vehículos arrendados

Explicación Simple

Si compras o arrendas un carro y tiene problemas, la empresa debe arreglarlo. Si no pueden hacerlo después de varios intentos, puedes pedir que te den un carro nuevo o que te devuelvan tu dinero.

Es como cuando compras un teléfono y no funciona bien. Si lo llevas a arreglar varias veces y no mejora, puedes pedir que te den uno nuevo o que te devuelvan tu dinero.

Ejemplo Práctico

María arrendó un auto nuevo, pero el aire acondicionado no funciona. Ella lleva el auto al concesionario tres veces, pero el problema persiste. Según la ley, María puede pedir un auto nuevo o que le devuelvan el dinero que pagó por el arrendamiento.

Texto Original del Estatuto (Inglés)

e charges incurred by the consumer after he first reports the nonconformity to the manufacturer, its agent, or its authorized dealer; and (4) Any incidental damages and monetary consequential damages. (b) When consumer is a lessee, if the manufacturer is unable, after a reasonable number of attempts, to conform the motor vehicle to any express warranty by repairing or correcting, or arranging for the repair or correction of, any defect or condition or series of defects or conditions which substantially impair the value of the motor vehicle to the consumer, and which occurred no later than 24 months or 24,000 miles following original delivery of the vehicle, the manufacturer shall, at the option of the consumer, replace the vehicle with a comparable new motor vehicle or accept return of the vehicle from the consumer and refund the following: (1) To the consumer: a. All sums previously paid by the consumer under the terms of the lease; b. All sums previously paid by the consumer in connection with entering into the lease agreement, including, but not limited to, any capitalized cost reduction, sales tax, license and registration fees, and similar government charges; and c. Any incidental and monetary consequential damages. (2) To the lessor, a full refund of the lease price, plus an additional amount equal to five percent (5%) of the lease price, less eighty-five percent (85%) of the amount actually paid by the consumer to the lessor pursuant to the lease.