Divulgación de tarifas de servicios en concesionarios de vehículos

Explicación Simple

Si llevas tu auto a un concesionario para que lo reparen, ellos deben informarte sobre cualquier tarifa extra que puedan cobrar. Esto es para que sepas exactamente cuánto vas a pagar antes de que te hagan el trabajo.

Es como ir a un restaurante donde el menú no muestra los precios. Esta ley asegura que el menú tenga los precios claros para que no te sorprendas al pagar la cuenta.

Ejemplo Práctico

María lleva su auto a 'Autos Rápidos' para un cambio de aceite. Antes de que le hagan el servicio, ve un aviso en la pared que dice que podrían haber tarifas adicionales. Cuando le entregan la factura, ve claramente el total de las tarifas y puede preguntar si tiene dudas.

Texto Original del Estatuto (Inglés)

§ 20-101.3. Conspicuous disclosure of dealer shop and other service-related fees. (a) Requirement. - A motor vehicle dealer shall not charge shop fees in conjunction with service work performed by the dealer, or other discretionary fees relating to environmental or regulatory compliance, record retention, or other costs incurred by the dealer in conjunction with service work performed by the dealer, whether or not the fees are attributable to or include the dealer's internal overhead or profit, unless the dealer complies with both of the following requirements: (1) The dealer shall post a conspicuous notice in the service area of the dealership measuring at least 24 inches on each side informing customers that fees regulated by this section may or will be charged and that customers should inquire of dealership personnel if they would like to know the type and amount or basis of the fees charged by the dealer. (2) The total amount of all fees regulated by this section shall be disclosed on the customer's repair order or repair invoice. Nothing in this subdivision shall be construed as requiring a dealer to list separately each fee charged by the dealer. (b) Discretion. - Notwithstanding any provision of law to the contrary, a dealer is not required to charge a shop or other service-related fee regulated under this section and may reduce the amount of any or all fees charged.