Regulaciones sobre ventas y servicios por medios electrónicos en California

Explicación Simple

Si compras algo por teléfono o internet, la tienda tiene que enviártelo o devolverte tu dinero en 30 días. Si no lo hacen, están incumpliendo la ley.

Es como cuando pides una pizza por teléfono; si no la recibes en 30 minutos, puedes pedir que te devuelvan el dinero porque no cumplieron con su parte.

Ejemplo Práctico

Imagina que Juan compra un teléfono en línea y paga por él. La tienda tiene 30 días para enviarle el teléfono o devolverle el dinero. Si pasan esos días y Juan no recibe nada, puede reclamar su dinero porque la tienda no cumplió con la ley.

Penalidades

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Texto Original del Estatuto (Inglés)

Business and Professions Code - BPC DIVISION 7. GENERAL BUSINESS REGULATIONS [16000 - 18107] ( Division 7 added by Stats. 1941, Ch. 61. ) PART 3. REPRESENTATIONS TO THE PUBLIC [17500 - 17943] ( Part 3 added by Stats. 1941, Ch. 63. ) CHAPTER 1. Advertising [17500 - 17606] ( Chapter 1 added by Stats. 1941, Ch. 63. ) ARTICLE 2. Particular Offenses [17530 - 17539.6] ( Article 2 added by Stats. 1941, Ch. 63. ) 17538. (a) It is unlawful in the sale or lease or offering for sale or lease of goods or services, for any person conducting sales or leases by telephone, the Internet or other electronic means of communication, mail order, or catalog in this state, including, but not limited to, the offering for sale or lease on television, radio, or the Internet, or by any other electronic means of communication or telecommunications device, of goods or services that may be ordered by mail, telephone, the Internet, or other electronic means of communication or telecommunications device, or for any person advertising in connection with those sales, leases, or advertisements a mailing address, telephone number, or Internet or other electronic address, to accept payment from or for a buyer, for the purchase or lease of goods or services ordered by mail, telephone, the Internet, or other electronic means of communication or telecommunications device, whether payment to the vendor is made directly, through the mail, by means of a transfer of funds from an account of the buyer or any other person, or by any other means, and then permit 30 days, unless otherwise conspicuously stated in the offering or advertisement, or unless a shorter time is clearly communicated by the person conducting the sale or lease, to elapse without doing any one of the following things: (1) Shipping, mailing,